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Home arrow What is 2-1-1?
Wednesday, 20 September 2017
 
 
What is 2-1-1? PDF Print E-mail


 

2-1-1 Area Information Center of Southeast Texas
Part of the Texas Information and Referral Network, a program of the Health and Human Services Commission

 

What is 2-1-1?

2-1-1 is a free Help Line for you or someone you know who is going through a Life Difficulty. We are your connection to thousands of Community Services for possible answers. Search for resources here, and make a quick, confidential call to 2-1-1 Southeast TX to make the most of our services with guidance from a trained call technician, or just simply dial 2-1-1 to get answers in only minutes. Our trained call technicians go to work for you when you call, uncovering your total needs and finding possible quality solutions - not easily or readily found when searching on your own.

Calling 2-1-1 is free and available 24/7, 365 days a year, in your language for possible solutions to Life Difficulties . . . whether for everyday life or during a time of disaster.

Common Life Difficulties for which you can call 2-1-1 include -- job loss; problems affording basic needs such as food, rent, electricity bills and other utility bills; divorce; death of a spouse or loved one; aging; disability; need for affordable services such as child care, prescriptions, medical, dental, counseling, and mental health services; Medicare questions; need for legal aid; substance abuse and various addictions; domestic violence; and so many more. Just call about your specific situation.

You can count on 2-1-1 for difficulties during disaster as well: Before disaster - Residents with No Way Out should dial 2-1-1 to pre-register for the state Transportation Assistance Registry (TAR) to be evacuated by local emergency officials. During disaster and recovery, 2-1-1 Texas, with its reliable statewide network, is where you can find information and resources such as:  shelters, comfort stations, evacuation updates/re-entry, school and business closings/re-openings, rumor answers, food, ice, water, roof tarps, "mud outs," and more. Pre-program this number into your cell phone, in case evacuation takes you outside Texas, so you may still reach 2-1-1 in Texas: 1-877-541-7905.
Learn more about 2-1-1 Southeast Texas by accessing the "Publications" tab.

When you call 2-1-1 Southeast TX, you'll find "a caring team" whose mission is "empowering people . . . with possible solutions" to Life's Difficulties.

"2-1-1 . . . who knew!"



Background of 2-1-1 Southeast TX

The resilient communities that make up Southeast Texas have survived Hurricane Ike, (2008) and have grown in recent time to understand that 2-1-1 can do so much more than just pre-register folks onto the state Transportation Registry (TAR).

Call volume has exploded from this understanding, and has promoted 2-1-1 Southeast TX's ranking from a medium center to a large center within the 2-1-1 Texas network of 25 total centers. These 25 centers work together in providing all Texans with continuous 24/7, 365 days a year service -- even in the midst of a hurricane or other disaster.

The geographical area in which 2-1-1 Southeast TX serves is Hardin, Jefferson, and Orange Counties. Adjacent counties are served by other 2-1-1 centers in Texas, which are still accessible by simply dialing 2-1-1 from those counties.

Southeast TX's 2-1-1 was second in the state and seventh in the nation to be accredited in 2001 by the Alliance of Information and Referral Systems. Each 2-1-1 in the nation is independently operated and funded. 2-1-1 Southeast TX is a program of the South East Texas Regional Planning Commission and the Texas Health and Human Services Commission.

Quick Guide to Southeast Texas N-1-1s

2-1-1  Community Services / "Help Line"

3-1-1  City of Beaumont Services

4-1-1  Directory Assistance Services

8-1-1  "Call Before You Dig Services"

9-1-1  Emergency Services

 

 
 
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