Long-Term Care Ombudsman Program
An ombudsman is a person who is specially trained and certified to advocate for quality care in nursing homes and assisted living facilities. An ombudsman is dedicated to enhancing the lives of residents and is independent of the facility. The Ombudsman serves as part of the Area Agency on Aging services network supported by the State LTC Ombudsman.
Duties of an ombudsman:
• Advocates for residents rights and quality care
• Helps protect the health, safety, welfare and rights of residents
• Resolves residents complaints
• Educates consumer and may provide technical assistance to providers
• Provides information to the public
The Texas Long-term Care Ombudsman Program advocates for optimal quality of life and quality of care for residents in nursing homes and assisted living facilities. Residents and their families are served by developing and using the talents of specially trained volunteers and paid staff to represent the interests of residents who live in nursing homes and assisted living facilities.
To become a volunteer or request advocacy assistance contact Nancy Kendall, Managing Local Ombudsman, at (409) 924-3381, Ext. 6253.
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For more information, please see the HHS website.