Frequently Asked Questions

Who do I call for a new address?  Call 9-1-1 Emergency Communications at 1-800-721-1911 .

How long does it take to get a new address?  Normally 3 – 5 business days.

How does my new address get into the 9-1-1 system?  Contact Southwestern Bell (or your local phone service provider) and provide them with your new physical address.

How will dialing 9-1-1 allow emergency personnel to know my address?  9-1-1 address information for use in an emergency is automatically obtained from telephone company records when you dial 9-1-1.

How do I implement my new address for mail delivery?  Contact your local post office when you are ready to receive mail delivery using your new physical address.

If I currently have a P.O. Box, do I need a physical address?  Yes, this address will be used for emergency service personnel. You can continue to receive mail at your P.O. Box.

Don’t Forget to post your new address in a location which is easily seen from the road. This will help emergency personnel locate you more quickly in an emergency.